Question 1

What are the delivery lead times for equipment?

Accepted Answer

Delivery lead times vary depending on the product and availability. Standard equipment typically ships within 2–4 weeks. Custom configurations or high-demand items may take 6–8 weeks. Contact us for specific delivery estimates.

Question 2

What warranty is provided with the equipment?

Accepted Answer

All equipment comes with a manufacturer warranty. The warranty period varies by product — typically 12–24 months for most devices. Extended warranty options are available upon request.

Question 3

Are software upgrades available for HUMAC products?

Accepted Answer

Yes, software upgrades are available for HUMAC NORM and other HUMAC products. We provide regular updates that include new testing protocols, improved reporting features, and compatibility enhancements. Contact us for upgrade pricing and availability.

Question 4

What chair configurations are available for the HUMAC NORM?

Accepted Answer

The HUMAC NORM offers multiple chair configurations to suit different clinical needs, including standard, bariatric, and paediatric options. Custom configurations can also be arranged to meet specific requirements.

Question 5

Can the EMG system interface with the HUMAC NORM?

Accepted Answer

Yes, BTS Bioengineering EMG systems are fully compatible with the HUMAC NORM. The integration allows simultaneous isokinetic testing and EMG recording, providing comprehensive muscle function analysis.

Question 6

How are ROM (Range of Motion) stops configured?

Accepted Answer

ROM stops on the HUMAC NORM are set digitally through the software interface. This allows precise, repeatable positioning for consistent testing and rehabilitation protocols. Mechanical safety stops are also available.

Question 7

Do you provide installation and training?

Accepted Answer

Yes, we provide full installation, calibration, and on-site training for all major equipment. Our technical team ensures your staff are fully competent and confident in using the equipment before handover.

Question 8

Do you offer equipment demonstrations?

Accepted Answer

Absolutely. We offer in-clinic demonstrations for most products. Contact our sales team to arrange a demonstration at your facility or visit our showroom by appointment.

Question 9

What payment options are available?

Accepted Answer

We accept bank transfer, credit card, and can arrange equipment leasing and finance options through our partners. Contact us to discuss the best payment solution for your needs.

Question 10

Do you service and maintain equipment after purchase?

Accepted Answer

Yes, we offer ongoing service, maintenance, and calibration for all equipment we supply. Annual service contracts are available to ensure your equipment performs optimally.

Frequently Asked Questions